Refund policy

Returns & Refund Policy

At PureFlow Filtration, we take pride in the quality of our products and ensure all items are thoroughly checked prior to dispatch.

Change of Mind
We do not accept returns for change of mind. Please ensure you select the correct products before placing your order.

Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us as soon as possible at service@pureflowfiltration.com.au.
We will arrange a replacement or refund and cover any associated return or shipping costs.

Incorrect Orders
If you have received an incorrect item, please contact us at service@pureflowfiltration.com.au and we will organise a prompt resolution, including replacement and any necessary shipping.

Shipping Timeframes
Please note that shipping times are separate from refund processing times and may vary depending on your location.

If you have any questions regarding your order, please don’t hesitate to contact us at service@pureflowfiltration.com.au.